Safe Stay Standards

Guests + Employees exhibiting symptoms of COVID-19 should remain or return home. While at work, employees who notice a coworker or guest exhibiting symptoms of COVID-19 should immediately contact a manager. All guests exhibiting symptoms of COVID-19 will be prohibited from attending the event and will receive a full refund. 

CDC guidelines govern employee + guest procedures and protocols regarding hand washing and use of hand sanitizer. Washing hands with soap and water is the preferable method. In situations where soap/water is not available, alcohol-based sanitizer is encouraged.  Hand sanitizer dispensers will be placed at key guest and employee entrances and high contact areas. 

CDC Recommendations along with federal and local government regulations should dictate appropriate use of face covering, glove use, physical distancing and cleaning/disinfecting.  All employees will be required to wear face coverings while interacting with guests and other employees.  Guests must comply with local regulations.

If not wearing protective gloves, all employees will follow CDC guidance regarding hand washing and use of hand sanitizer. Employees should wash their hands for at least 20 seconds or use sanitizer when a sink is not available, after any of the following activities: using the restroom, sneezing, touching the face, cleaning, smoking, eating, drinking, accepting items from a guest (ID, cash, credit card, key card), taking a break, and before a shift and as needed throughout the shift. 

 Food and beverage service will reduce in-person contact with guests and buffet services and minimize dining items for increased sanitation. Enhanced cleaning and disinfecting of food contact surfaces and utensils, as well as shared objects (i.e. condiments) and removal of unused items (i.e. glasses, silverware) on tables before and after guest use. 

Surfaces frequently touched by multiple people will be cleaned and disinfected at least repeatedly. The frequency of room cleaning during a guest’s stay may be altered based on guest requirements. In accordance with CDC guidelines, Housekeeping staff should wait at least 15 minutes before entering a guest’s room for cleaning to allow for adequate time for air exchange following the guest’s departure, and will discard all single use items provided by the hotel that were used by the guest during their stay, or left by the guest. Linens, towels and laundry will be washed in accordance with CDC guidelines, including washing items as appropriate in accordance with the manufacturer’s instructions  Cleaning products and protocols will include EPA-approved disinfectants, or alcohol solutions with at least 70% alcohol in accordance with CDC requirements. 

As recommended by the CDC’s physical distancing guidelines, guests should be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them, including any area where guests or employees queue. Such areas should be clearly marked for appropriate physical distancing, and where possible, encourage one-way guest flow with marked entrances and exits.